Hyundai and Porsche top J.D. Power’s owner appeal study

Technology upgrades and new features don’t seem to have much effect on how satisfied owners are with their new cars, according to this year’s J.D. Power APEAL study.

The annual study, which has been running for 19 years, measures Automotive Performance, Execution and Layout (APEAL) of new cars and satisfaction among owners. Owners evaluate their new cars across 77 areas, which are used to measure cars on a 1,000-point scale.

“The study finds that APEAL scores for all-new and redesigned models continue to see a lift in APEAL scores compared with carryover models (805 vs. 791, respectively),” J.D. Power says in a press release. “However, while satisfaction in areas such as fuel economy and the feel and styling of the interior is higher among owners of all-new and redesigned models than among owners of carryover models, there is less differentiation in terms of the usefulness of the controls and functions for navigation, voice recognition and other technology applications.”

Porsche has the highest APEAL ratings for the 10th consecutive year, with Hyundai getting the highest score for non-premium brands. Hyundai also ranks high in J.D. Power’s Initial Quality Survey.

Dodge scored high for its Challenger, Charger and Dart and Porsche for its 911, Boxster and Cayman.

Audi scored high for its A8 and Q5, Ford for its F-150 and F-250/F-350 pickup trucks, Mercedes for its CLS and S-Class, and Nissan for its Rogue and Quest. The BMW 4 Series, GMC Yukon, Honda Ridgeline, Hyundai Accent, Kia Soul and Range Rover, Mazda6, Mini Countryman, Toyota Highlander and Volkswagen GTI also got high scores.

About Jodi Lai